Information about setting up your subscription.

<p><span style="font-family: Tahoma,Geneva,sans-serif;">To create a subscription:</span></p><div data-block="true" data-editor="2l5bh" data-offset-key="4ulfl-0-0" id="isPasted"><br></div><div data-block="true" data-editor="2l5bh" data-offset-key="ehg66-0-0"><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">1. Go to Vida Glow&apos;s website and click &apos;Shop&apos; in the top-left navigation panel.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="5qt8h-0-0"><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">2. Hover over &apos;By Product&apos; and click you through to your desired product and flavour.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="669k3-0-0"><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">3. Above the &apos;Add to Bag&apos; button, select &apos;Subscribe &amp; Save&apos;.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="87po-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="87po-0-0"><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">4. Select your delivery frequency and quantity, and click &apos;Add to Bag&apos;.</span></p></div><p style="margin:0cm;font-size:15px;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted"><span style="font-family: Tahoma, Geneva, sans-serif; color: rgb(34, 34, 34); background: white; font-size: 16px;">You will also see the option to upgrade to subscription at checkout - last minute decisions are often the best decisions.</span></p>

Signing up for a subscription

Information about managing your subscription.

<p id="isPasted"><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>How do I sign up for a subscription?</strong></span></p><div data-block="true" data-editor="2l5bh" data-offset-key="4ulfl-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">To create a subscription::</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="ehg66-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">1. Go to Vida Glow&apos;s website and click &apos;Shop&apos; in the top-left navigation panel.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="5qt8h-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">2. Hover over &apos;By Product&apos; and click you through to your desired product and flavour.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="669k3-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">3. Above the &apos;Add to Bag&apos; button, select &apos;Subscribe &amp; Save&apos;.</span></p></div><div data-block="true" data-editor="2l5bh" data-offset-key="87po-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="87po-0-0"><span style="font-family: Tahoma,Geneva,sans-serif;">4. Select your delivery frequency and quantity, and click &apos;Add to Bag&apos;.</span></p><p style="margin:0cm;font-size:15px;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted"><span style="font-family: Tahoma, Geneva, sans-serif; color: rgb(34, 34, 34); background: white; font-size: 16px;">You will also see the option to upgrade to subscription at checkout - last minute decisions are often the best decisions.</span></p><p style="margin:0cm;font-size:15px;font-family:&quot;Aptos&quot;,sans-serif;"><br></p></div><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><strong>Can I pause my subscription?</strong></span></p><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Of course, the beauty of a subscription is that it is fully self managed. You can edit or skip your subscription through the customer portal at any time. You can select your next order date or swap your product subscription, quantity and delivery schedule, and edit payment and shipping details.&#xA0;</span> All subscription changes need to be made at least 3 business days in advance of your subscription processing.</p><p id="isPasted"><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>How do I cancel my subscription?</strong></span></p><div data-block="true" data-editor="a6ckg" data-offset-key="ddigm-0-0"><p><span style="font-family: Tahoma,Geneva,sans-serif;">You can edit or skip your subscription through the customer portal at any time. You can select to manage your next order by selecting &apos;manage subscriptions&apos; on your account dashboard.&#xA0;</span></p></div><div data-block="true" data-editor="a6ckg" data-offset-key="69fck-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="69fck-0-0"><span style="font-family: Tahoma,Geneva,sans-serif;">Any cancellations must be processed at least 3 business days in advance of the subscription due date.</span></p></div><p><strong>Can I add a discount code to my subscription?</strong></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted">You can add accumulated loyalty points to existing subscriptions. All other discounts are not eligible for use on subscription orders.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">To use loyalty points on your existing subscriptions, the discount must be applied <strong>5 business days</strong> in advance of the order being processed. The subscription also needs to meet the <strong>minimum spend&#xA0;</strong>requirements for redemption. This information can be found, <a href="https://ausnz.vidaglow.com/pages/vg-insiders-frequently-asked-questions" target="_blank">here</a>.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Here is a <a href="https://www.loom.com/share/8a5e209ec0d1459ab97a5ed4467e6286?sid=43521ada-df51-4aaf-b924-2503038bf069" target="_blank" rel="noopener noreferrer">video</a> to walk you through the process. Or follow the instructions, here:</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">To apply loyalty points to a subscription order, you will firstly need to redeem your points to create a code. This code is then applied to your subscription order to apply the points.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">To get your code:</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">- Log into your account.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><br><img border="0" width="160" height="54" src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0l9dY2V5oB6rZkLp/2025060604-4263499d-680e-42bb-a5c2-98cda2b757bf-a9e6ca29-2f49-472f-8531-aca3d6c041bb.png" class="fr-fic fr-dib"></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Once logged in:</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">- Navigate to Beauty &gt; Subscribe and Save</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><img border="0" width="602" height="151" src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0l9dY2V5oB6rZkLp/2025060604-5506f071-a98e-4530-a941-e8498468f17b-374f137b-9363-4a1e-b661-7b7790ceb224.png" class="fr-fic fr-dib"></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">You will see the number of points you have available and your choices to redeem. Select to redeem the number of points you would like to use on your subscription (we suggest you check minimum spends before doing this).</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><br></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Once you have confirmed you are sure and you would like to redeem, you will be given a code &gt; copy this code or store it for use later (this code is now your points value and cannot be transferred back to points).</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0l9dY2V5oB6rZkLp/2025051606-fe85d66d-39ad-454e-82bc-a885a04afb5a-a717681c-c98e-4214-8187-bba0940f5a98.png" style="width: 300px;" class="fr-fic fr-dib"></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Once you have this code, navigate to your subscription dashboard (account):</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0l9dY2V5oB6rZkLp/2025051606-29c4912f-f1ca-4f5d-b134-b22a4c6d22ee-52f11130-3cf6-4bb6-a76a-82631c8455d9.png" style="width: 300px;" class="fr-fic fr-dib"></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Navigate to &#x2018;View your next order&#x2019; &gt; &#x2018;Add discount&#x2019;:</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><img border="0" width="602" height="251" src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025051605-5475e609-3bab-4f3a-9ea4-1f0ab96666a8-2cbe5122-33ef-4df8-a5ee-b02f2c8d21a3.png" class="fr-fic fr-dii"></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Apply the code that you copied:</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/qgaXzxa58MxvDWOp/2025051605-a4cadc73-0b99-498d-9740-9abd390d77ea-eeb8e0b9-1957-49fa-b365-86ebc6c2e88e.png" style="width: 300px;" class="fr-fic fr-dii"></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">You will see confirmation that the discount code has applied.</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><img src="https://attachments.gorgias.help/GyBLV6kLpn2NbQkK/hc/0l9dY2V5oB6rZkLp/2025051606-3aa5cc66-1a38-4fd2-8ef8-f134b6831d67-61c8a7b1-416e-450f-98d1-62848f4e3276.png" style="width: 300px;" class="fr-fic fr-dib"></p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">&#xA0;</p><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">That&#x2019;s it!</p>

Managing your subscription

<p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><strong>Do you ship to my area?</strong></span></p><p><span style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">You can see all of the places we ship to in each market, here:<br></span></p><ul id="isPasted" style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; padding: 0px 0px 0px 1.5rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://ausnz.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow AU &amp; NZ</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://us.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow US</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://uk.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow UK</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://eu.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow EU</a></li></ul><p><br></p><p><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>How long will my order take?</strong></span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">All orders are shipped via the local shipping providers. Please allow 48 hours for your order to be processed. During sale and Christmas periods, please allow additional time for your order to be processed. Please be aware that online orders are not processed over weekends or on public holidays. Full tracking details will be sent to customers when shipped.&#xA0;</span></p><p><br></p><p><span style="font-size: 16px;"><strong>How much does delivery cost?</strong></span></p><p>&#xA0;This depends on the area you are in. You can see the cost based on your regions, here:</p><ul id="isPasted" style="box-sizing: border-box; font-family: GalanoGrotesque, sans-serif; margin: 0px 0px 0.5rem; text-transform: none; font-size: 0.8125rem; line-height: 1.125rem; padding: 0px 0px 0px 1.5rem; font-weight: 400; color: rgb(26, 26, 26); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://ausnz.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow AU &amp; NZ</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://us.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow US</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://uk.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow UK</a></li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><a href="https://eu.vidaglow.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">Vida Glow EU</a></li></ul><p><span id="isPasted" style="color: rgb(26, 26, 26); font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK &amp; Australia need not worry about customs as we ship using domestic mail to these locations.</span></p>

Shipping information

Information about deliveries and any issues experienced with deliveries.

<p><strong><span style="font-family: Tahoma,Geneva,sans-serif;">How do I track my order?</span></strong><span style="font-family: Tahoma,Geneva,sans-serif;"><br></span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Once your order has been shipped, you will receive an email to confirm this and provide you with a tracking number and tracking link. Simply click on the link within this email to track.</span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Always make sure you check your junk / spam folder for this email.</span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>What do I do if I receive the wrong item in my order?</strong></span></p><p><span style="font-family: Tahoma,Geneva,sans-serif;">Although this is extremely unusual, if you do receive the wrong item we will resolve this for you by sending you the correct item. To faciliate this, please email <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a> with the following details:</span></p><div data-block="true" data-editor="4k5uk" data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Order Number</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Details of issue</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Images</span></span></div></div><p><br></p><p><span style="font-family: Tahoma,Geneva,sans-serif;"><strong>What do I do if an item is missing from my order?</strong></span></p><p id="isPasted"><span style="font-family: Tahoma,Geneva,sans-serif;">Although this is extremely unusual, if you do receive the wrong item we will resolve this for you by sending you the correct item. To faciliate this, please email <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a> with the following details:</span></p><div data-block="true" data-editor="4k5uk" data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Order Number</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Details of issue</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Images</span></span></div></div><p><br></p><p><strong><span style="font-family: Tahoma,Geneva,sans-serif;">What do I do if my order arrives damaged?</span></strong></p><p id="isPasted"><span style="font-family: Tahoma,Geneva,sans-serif;">Although this is extremely unusual, if you do receive the wrong item we will resolve this for you by sending you the correct item. To faciliate this, please email <a href="mailto:hello@vidaglow.com">hello@vidaglow.com</a> with the following details:</span></p><div data-block="true" data-editor="4k5uk" data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5stbt-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Order Number</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5bta7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5lhmg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Details of issue</span></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6bhe4-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4k5uk" data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d6c5j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">&gt; Images</span></span></div></div><p><br></p><h3 id><br></h3>

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Delivery Information and Issues